After a long day, all you want is a comfortable and safe ride home. To
make your ride experience as pleasant as can be, we take many steps to
improve service quality. From improved driver screenings to a share your
ETA function, we’re watching out for you on every ride!
Here’s
a snapshot of seven practical tips to make the best out of your Taxify
ride: Stay safe before your driver arrivesStay inside the building or in
a safe location until your driver arrives, especially at night. Hanging
around on the side of the road with a cellphone in your hand or your
valuables at sight can be a risk. Remember, you’ll be notified when your
driver arrives, so it’s reasonable to wait inside until then. 2. Double
check the driver’s identity When you are paired with a driver, you can
see your driver’s photo, name, current rating, vehicle plate and model
on your app. Be sure to cross check the vehicle in front of you against
the one on the driver’s profile. If anything doesn’t add up, do not get
in and make a report to Taxify via the in-app support tab.3. Confirm
your payment methodUsing Taxify, you can choose between cash and card
payments. Not to be taken by surprise at any point, make sure you select
the preferred payment option before requesting a ride. For example, you
shouldn’t pay in cash on a card trip. The payment options can be found
from the top left corner, under your profile. You can also see your
chosen payment method below your ride price estimate throughout your
journey.4. Keep your loved ones updatedWith safety in mind, we have a
Share My ETA function that appears on the bottom of the app, right under
your driver’s profile. You can share your current trip details with
trusted friends and family members during every ride. This makes it
easier for loved ones to keep track of your journey and know when you’ve
arrived.5. Forgotten item(s)Always do a quick scan of your seat and
surroundings before exiting the vehicle. Remember, your property is your
responsibility. Check that you do not leave any belongings behind at
the end of your trip. If you do, here is how you get your items back.6.
Help others have a great rideYou can help your driver better serve other
riders like yourself by ensuring that you leave your Taxify clean for
the next user. Remember, your driver has only one vehicle and you would
like other passengers to have an experience as great as you did. 7. Let
us knowValuing the feedback of our customers is not just a buzzword for
us. Your opinion helps us improve the user experience for everyone on
the platform. Do report any serious incidents here Rate. One of the ways
we receive your feedback is through ratings after each ride. Remember
to always rate your driver- as this helps us assess our service
quality.Report. You can easily send a report via the support platform on
the app. Do this by clicking on the profile tab on the left-hand corner
and scrolling to 'Ride History' and choosing the appropriate query to
send or scrolling to ‘Support’ and under 'Your Conversations' starting a
conversation with the team. Remember that you can also send an email to
Nigeria@taxify.eu.
